We currently ship across Australia and New Zealand. Other locations for international shipping may be available upon request. Contact hello@studiomckenna.com with any questions.

Orders are typically processed within 2–4 business days. Shipping times vary depending on location:

• Australia: 3–7 business days
• New Zealand: 7–14 business days

Yes! Once your order is dispatched, you will receive a tracking link via email.

Standard shipping flat rate $4.90 per order.

Priority Shipping is available for $20.

We don’t currently offer local pickup.

We accept returns on unused, unopened items within 14 days of delivery. Custom or final sale items are non-refundable.

If your item arrives damaged, please email us hello@studiomckenna.com with a photo, and we’ll arrange a replacement or refund.

Due to hygiene reasons, we cannot accept returns on used candles. If you’re unsure about a fragrance, we recommend starting with a smaller size or checking our detailed scent descriptions.

Studio McKenna candles are designed to elevate everyday rituals with sophisticated scents inspired by nature, food, and the art of home. Our handcrafted candles combine high-quality wax, eco-friendly wicks, and thoughtfully curated fragrances to create a sensory experience like no other.

Yes! Each candle is carefully hand-poured in small batches in our Melbourne studio.

We use a high-quality blend of soy and coconut wax for our scented candles, ensuring a clean burn and long-lasting fragrance. Our sculptural candles are made from a natural soy wax blend, designed to hold intricate shapes while remaining non-toxic.

Absolutely. We use 100% cotton wicks, free from lead and harmful additives, ensuring a safe and even burn.

Our candles are designed to create a balanced, natural scent throw when they are lit and also when they are cold— they’re noticeable yet not overpowering. The intensity can vary depending on the fragrance, room size, and ventilation.

The Epicurean Series is designed for open-plan kitchens and dining spaces, with fragrances that complement food aromas rather than clash with them. The Signature Scented Collection features classic, perfume based, mood-enhancing fragrances perfect for any space.

Yes! Our sculptural candles are unscented, making them ideal for decorative purposes while maintaining an elegant aesthetic.

To maximize burn time and scent throw:

• Trim the wick to 5mm before each use.
• Allow the wax to melt evenly across the surface before extinguishing (typically 2–3 hours).
• Burn your candle on a heat-safe surface away from drafts.

Tunnelling occurs when a candle isn’t burned long enough for the wax to fully melt across the top. To fix:

• Wrap aluminum foil around the top edge, leaving an opening at the center, and burn for a few hours to even out the wax.
• Always allow your candle to burn to the edges on the first burn.

For optimal results, burn your candle for 2–4 hours at a time. This helps prevent tunneling and extends burn life.

If you notice excess smoke:

• Trim the wick to 5mm before lighting.
• Keep away from drafts or fans.
• Avoid burning for more than 4 hours at a time.

Yes! Once your candle has burned down, clean the jar with warm soapy water and reuse it for storage, planters, or as a decorative piece.

Our candles are made from non-toxic ingredients, but as with any fragrance product, we recommend using them in a well-ventilated space and monitoring your pets’ reactions.

Our volcanic rock diffusers absorb and diffuse fragrance oil naturally, providing a subtle, long-lasting scent without the need for heat or flames.

Typically, the scent lasts 7-10 days before needing topping up, depending on the environment and how often the rock is refreshed with fragrance oil.

Yes! You can refresh your volcanic rocks by adding a few drops of essential oil or fragrance oil of your choice.

Our products are stocked in select boutiques across Australia and New Zealand. Visit our Stockists page for a full list.

Yes! If you’re interested in stocking Studio McKenna, please email wholesale@studiomckenna.com to start the process.

Yes! We prioritise sustainable materials, from wax to packaging, to ensure minimal environmental impact.

We use recyclable and biodegradable packaging wherever possible, and we’re constantly working to improve our eco-footprint.

Clean the jar with warm water and soap, then repurpose it for storage, plants, or home décor.

Yes! Our candles and home fragrance products are cruelty-free and vegan-friendly.

At this time, we do not offer custom fragrances for individual candle purchases, but we are always exploring new scents. Stay updated by joining our newsletter! For large collaborations, please email marketing@studiomckenna.com.

Yes! We offer curated gift sets and bulk order discounts. Please contact us at wholesale@studiomckenna.com for inquiries.